The "Close Task" form button on an SCTASK puts the task into "On Hold" state.

[Zig1]

Hello Everyone,

When I click the "Close Task" form button on an SCTASK, it puts the task into "On Hold" state. I've checked the UI Action, and the script looks fine. I've checked the Business Rules, but I can't seem to find where this state is being set? Is there somewhere else I should be looking?

Any help is much appreciated.

[Zig1]

Ok, thanks. Just to clarify, I have 6 On Hold options listed for State in the Dictionary. They can be seen below. All of them except for change_request have a value of 3. Do i need to change the value for all these items (sc_task, incident etc) as they all use the value of 3?

[Saurav11 · Accepted solution]

For Incident and scan task they are OOB and their value as 3 is also OOB

So apart from that you can change for all the other.

Thanks.

Please mark answer correct/helpful based on  Impact

[DanielCordick]

Hi Zig

I see you have state = 3. 

have you checked that 3 is the value of closed complete or maybe you have 2 options with the state of 3

please mark helpful 🙂