The state of a catalog task changing from Closed Complete to Closed Incomplete

[Chaitali_Vale]

Hello Community,

I am currently working on a catalog item. When we manually update two tasks to Closed Complete and immediately set the third task to Closed Incomplete, all three task states change to Closed Incomplete.

Could you please suggest a resolution for this issue?
Your guidance would be greatly appreciated.

Thank you!

[Ankur Bawiskar]

@Chaitali_Vale 

there should be some custom business rule or flow which is doing this.

Did you search that?

[Chaitali_Vale]

Hello @Ankur Bawiskar ,

I have reviewed the Business Rules but did not find any that are related to this issue. There is a flow created only for a specific catalog item; however, I have not created any update actions to modify the catalog task.

Thanks!

[Ankur Bawiskar]

@Chaitali_Vale 

is the same behavior happening to catalog tasks belonging to other RITM and catalog items OR only for your catalog item?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Chaitali_Vale]

This issue does not occur for all catalog items; it is specific to that particular catalog item.