The status goes back to draft, but all the old approvals are still out there and it doesn’t come back to Change Management to do the review approval.
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02-06-2022 12:03 AM
The status goes back to draft, but all the old approvals are still out there and it doesn’t come back to Change Management to do the review approval.
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02-06-2022 02:53 AM
Hi,
Your requirement is not quite clear to provide you further solution. Please elaborate more on problem.
You can read below article to write quality questions.
10+ Tips for writing a quality community question
Regards
Abhijit
Regards,
Abhijit
ServiceNow MVP
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02-07-2022 11:37 PM
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02-08-2022 12:52 AM
Hi,
Whenever approval moves from Approved state to Requested state, this is most probably due to workflow getting retriggered. Can you check if there is any BR or something which retriggering workflow when state changes to Draft.
Your solution is to stop this workflow from retriggering.
Let me know if you have any further queries.
Please mark this as Correct or Helpful if it helps.
Thanks and Regards,
Abhijit
Regards,
Abhijit
ServiceNow MVP
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02-08-2022 12:55 AM
Hi
When you are setting the state back to Draft, may I know how are you doing that?
Are you using a Rollback operation in your workflow or a Business Rule?
Can you share the details to assist you further?
Regards,
Shloke
Regards,
Shloke