The system insert state resolved twice on activity comment after ticket closed.

[bbf3562]

I am trying to figure out why after the ticket is completed and the system inserted "State Resolved was open" twice instead of 1 time in requested item. Here a screenshot example,

After a small investigate, it looks like it came from workflow wrapper in catalog item called SRC RQF Wrapper - Default Workflow because I do notice other catalog items who use that workflow wrapper have same duplicate state comment. If the request was rejected, it only insert one time so it only happen if the state is resolved. Here is what the wrapper workflow looks like,

The red circle is where I found that it set State to resolved but I do not see another one that also set state to resolved in RITM which is still puzzled me. Anyone have idea why and where this happen?

[Kalaiarasan Pus]

Can you take a look at the business rules on task table and see if that is causing the trouble? The place to start looking would be the task closure rule.

[bbf3562]

I don't think it came from task because that activities comment happen in RITM. This might be but it for state to Closed Complete, not resolved.

Task closer,

I couldn't find where it change state to resolved.

[Greg42]

What also might help you is to go to a form and set a watch on the state field. You should see what business rules are triggered at each stage.

[bbf3562]

I tried that and it looks like the business rule doesn't trigger but ACL does,