The system insert state resolved twice on activity comment after ticket closed.

[bbf3562]

I am trying to figure out why after the ticket is completed and the system inserted "State Resolved was open" twice instead of 1 time in requested item. Here a screenshot example,

After a small investigate, it looks like it came from workflow wrapper in catalog item called SRC RQF Wrapper - Default Workflow because I do notice other catalog items who use that workflow wrapper have same duplicate state comment. If the request was rejected, it only insert one time so it only happen if the state is resolved. Here is what the wrapper workflow looks like,

The red circle is where I found that it set State to resolved but I do not see another one that also set state to resolved in RITM which is still puzzled me. Anyone have idea why and where this happen?

[Greg42]

Can you select the Business rule box and try again?

[bbf3562]

Here is the empty result with Business Rule checked,

[Greg42]

That's actually odd that you have nothing here even save BRule activated.

Anyways clearly from the screen you have two updates going on. You will have to go through a painful way and find out which business rules do those updates

[Lingesh1]

Have you resolved this ? /Does anyone have answer for this?