Theme option not showing under Preferences

[Phillip15]

I have enable the Polaris dark theme as suggested but still don't have the Theme option available under Preferences.

Any idea as to what would cause it not to display?

[Saurav11 · Accepted solution]

Hello,

Yes seems to be a instance issue I am also in the same patch as you but the issues does not occur for me it would be better to raise a HI ticket with ServiceNow.

Please mark my answer as correct based on Impact.

[Saurav11 · Accepted solution]

Hello,

Yes seems to be a instance issue I am also in the same patch as you but the issues does not occur for me it would be better to raise a HI ticket with ServiceNow.

Please mark my answer as correct based on Impact.

[Phillip15 · Accepted solution]

Creating a new theme and setting it as the default is the cause, that is if it does not include a Dark variant. Once I've added the variant and refreshed my browser the Theme option showed up.

[Badamski]

I just ran into this recently as well, do you mean creating a new theme record in the sys_ui_theme table and setting that as a default? I do see all the expected themes there, I just can't for the life of me get the theme option to appear under preferences. 

[victorc62127678]

did you ever get this corrected?