Theorize: Printing a record created by a record producer

[David Lundy]

We have a project with a somewhat odd requirement.  I'm curious if anyone can theorize a viable solution.

We're a hospital and we need to service our patient beds.  We've created a record producer via Service Portal which collects information from the nurse/therapist and uses a little backend logic to create a support ticket for the appropriate department.  So far so good.

The main problem we have is that the bed still needs to have some kind of "tag" placed on it, so that the servicing techs know which ones to work on.  We don't need them scouring the beds looking for tiny barcode tags.   The solution being proposed is that we somehow make a printout "tag" with some of the fields from the service ticket printed in large font, which can be attached to the bed for easy reference.

We (the SN developers) have already informed the management that printing from SN is not a simple solution, nor does it typically generate positive results outside of printing PDFs.  We have automatically generated PDFs for printing before, but we can't come up with any way to automate the process such that the patient care staff has to do as little as possible for the tags to be generated AND produce reasonably good results.

Can anyone theorize a solution to this situation?  We're at a loss and the C-levels are demanding something as this is a big deal to them.  Help?

[ben_hollifield]

Yes, makes sense. Our barcoding & PDF generation solutions both work really well for creating general purpose 'labels' that are attractive and readable and easy to interact with, even if no barcodes are involved. Generating an attractive 'label' containing record information isn't easy OOB in ServiceNow, and these solutions both solve that for certain use-cases.

Our solutions may be overkill for your simple use-case, but could be worth watching those videos on the main links I sent, just to see options for what an interaction might look like for the technicians. It's a pretty simple click-of-a-button to generate a document that you can then save or print. In the case of PDF Generator, there's a great 'wizard' that walks the technician through the process. In the upcoming release, there's even the ability to generate the PDF label from a pre-defined template, but allow the technician to edit it in the final step for any custom content they may need to add (instructions, notes, etc).

I hope you're able to figure out a solution that works well for your PTBs. If we can be of any assistance, always feel free to reach out!