Inbound action

Ramkumar Thanga · ‎08-16-2018

Hi All,

I have created a inbound action to create requested items. with the following condition "email.to.indexOf("abc@xyz.com") > -1". While testing by sending an email to "abc@xyz.com", the inbound action got skipped and the target is empty in email logs, but requested item got created with the subject of the email. So please help me in trouble shooting this issue.

Name

Target table

Order

Action type

Type

Condition

email.to.indexOf("abc@xyz.com") > -1

Script used to create ritm:

var myCart = new Cart(null,current.u_requested_for.sys_id);
var CatItem = new GlideRecord('sc_cat_item');
CatItem.addQuery('name','Xyz');
CatItem.query();
if(CatItem.next()){
var myItem = myCart.addItem(CatItem.sys_id);
myCart.setVariable(myItem,'requester',gs.getUserID());
myCart.setVariable(myItem,'Short_Description',email.subject);//email.body.description
myCart.setVariable(myItem,'Description',email.body_text);
myCart.setVariable(myItem,'cat_assignment_group', 'xyz' );
var myOrder = myCart.placeOrder();
myOrder.requested_for = gs.getUserID();
myOrder.insert();
}

Thanks,

Ram

Ramkumar Thanga · ‎08-16-2018

Hi All,

I have created a inbound action to create requested items. with the following condition "email.to.indexOf("abc@xyz.com") > -1". While testing by sending an email to "abc@xyz.com", the inbound action got skipped and the target is empty in email logs, but requested item got created with the subject of the email. So please help me in trouble shooting this issue.

Target table: sc_req_item

Action type: Record action

Type: New

Condition: email.to.indexOf("abc@xyz.com") > -1

Script used to create ritm:

var myCart = new Cart(null,current.u_requested_for.sys_id);
var CatItem = new GlideRecord('sc_cat_item');
CatItem.addQuery('name','Xyz');
CatItem.query();
if(CatItem.next()){
var myItem = myCart.addItem(CatItem.sys_id);
myCart.setVariable(myItem,'requester',gs.getUserID());
myCart.setVariable(myItem,'Short_Description',email.subject);//email.body.description
myCart.setVariable(myItem,'Description',email.body_text);
myCart.setVariable(myItem,'cat_assignment_group', 'xyz' );
var myOrder = myCart.placeOrder();
myOrder.requested_for = gs.getUserID();
myOrder.insert();
}

Thanks,

Ram

kchorny · ‎11-13-2018

You probably have already solved this, but your condition should be email.recipients.indexOf("abc@xyz.com") > -1