There is 3 strike rule, which sends users reminder each day for three days if state is awaiting user action and on no response , ticket should be auto closed. Problem is , 3 strike rule is done through work flow and it i sending emails even on saturd

[rambo1]

There is 3 strike rule, which sends users reminder each day for three days if state is awaiting user action and on no response , ticket should be auto closed. Problem is , 3 strike rule is done through work flow and it i sending emails even on saturday and sunday. How to add condition to stop emails on weekends.

[Praveen Goginen]

You can update schedule which will exclude weekends in wait condition.

[rambo1]

how to achieve that ?

[Praveen Goginen]

You must be have timer in the workflow to wait for 1 day. So in same time activity update schedule as 8*5 which excludes weekends.  

[Praveen Goginen]

Able to achieve it?