There is a JavaScript error in your browser console. In serviceportal i am getting the error.

[SoumyasreeP]

function onLoad() {

    var parentsysID = g_form.getParameter('sysparm_parent_sys_id');

    var parentTable = g_form.getParameter('sysparm_parent_table');

    if (parentsysID && parentTable == 'incident') {

        var ga = new GlideAjax("SetAffectedUser");

        ga.addParam('sysparm_name', 'getAffectedUser');

        ga.addParam('sysparm_inc_id', parentsysID);

        ga.getXMLAnswer(function(response) {

            if (response) {

                g_form.setValue('requested_for', response);

            }

        });

    }

}

[pr8172510]

Hi @SoumyasreeP ,

The error is happening because g_form.getParameter() 

function onLoad() {
    var urlParams = new URLSearchParams(window.location.search);
    var parentsysID = urlParams.get('sysparm_parent_sys_id');
    var parentTable = urlParams.get('sysparm_parent_table');

    if (parentsysID && parentTable == 'incident') {
        var ga = new GlideAjax("SetAffectedUser");
        ga.addParam('sysparm_name', 'getAffectedUser');
        ga.addParam('sysparm_inc_id', parentsysID);
        ga.getXMLAnswer(function(response) {
            if (response) {
                g_form.setValue('requested_for', response);
            }
        });
    }
}

[SoumyasreeP]

but the above script is also not working.

[Tanushree Maiti]

Hi @SoumyasreeP 

Can you share the error/ error screen shot.

[SoumyasreeP]