tickets raised on behalf of users with ITlL/no roles are not able to see the tickets in portal

[rahamathullahmr]

Experts,

Tickets raised on behalf of users with ITlL/ no roles are not able to see the tickets in portal . Have anyone come across such a situation.

[Bhavin Jain1 · Accepted solution]

Hi Gaurav,

Thanks for the quick response, The issue was with Query Incident BR which was restricting the records to display for custom fields.

Issue resolved

[Gaurav Bajaj]

Great News.

rahamathullahmr Please mark the response correct so that it can be removed from the queue of unanswered Queries.

Thanks

Gaurav

[rahamathullahmr]

Okay let me check again.

[KRM]

Hi There,

I'm having the same issue , may i know if you have totally remove this business rule or any changes with the configuration ?

Please advise