Time stamp issue

[charanpatnala]

Hi,

While submitting the catalog form, we provided a value for the "When is Request Needed By" date/time field as 2026-03-22 13:05:43. However, shortly after submission, when the notification is sent to the approver/user, the same field value is displayed as 2026-03-22 17:05:43, reflecting a +4 hour difference.

Could you please help us understand why this difference is occurring? And give us a fix 

[GlideFather]

HI @charanpatnala,

it might be difference between the platform's time zone and user's preferred time zone...

To verify that, admin can check this value under the Basic COnfiguration UI16:

 

and your user preference from here:

Compare these two values if it matches so

 

[charanpatnala]

Hey @GlideFather ,

I checked the timezones as mentioned and the both are in same timezone

[GlideFather]

@charanpatnala, that sounds strange and I have no other ideas 😞 if it is client instance, then create a case from the support portal to get help from the SN team. good luck!