Timeout issue with inbound REST API

[tesnimk]

Hi All,

I am running into an issue where my API calls "/api/now/table/incident" are timing out.

As far as I understood , it could be an issue related to payload size and data volume 

My question here is what is the payload size limit to prevent such issue?

BR

[k_lutz]

Sheldon,

I am not the one having the issue. I was posting some suggestions to the OP. Please read their posting.

[tesnimk]

Hi @Sheldon  Swift ,

Thanks for your feedback and sorry for the reponse delay.

Actually, we are facing the issue  when calling the rest API  POST  "/api/now/table/incident" to create incidents.

First ,we have noticed that  the issue was only reproduced when calls is with a big size payload . That is why we thought about the payload size as a root cause of the timeout .

Then we have noticed cases where the issue was also reproduced with call with minimalist payload( include only mandatory field) with an error 

"{
"error": {
"message": "Exception while executing request: Transaction cancelled: maximum execution time exceeded",
"detail": "Transaction cancelled: maximum execution time exceeded Check logs for error trace or enable glide.rest.debug property to verify REST request processing"
},
"status": "failure"
}"

Could you advice please , any hints about this would be appreciated .

Regards,

Tesnim

[tesnimk]

Hi @Sheldon  Swift ,

Thanks for your feedback and sorry for the reponse delay.

Actually, we are facing the issue  when calling the rest API  POST  "/api/now/table/incident" to create incidents.

First ,we have noticed that  the issue was only reproduced when calls is with a big size payload . That is why we thought about the payload size as a root cause of the timeout .

Then we have noticed cases where the issue was also reproduced with call with minimalist payload( include only mandatory field) with an error 

"{
"error": {
"message": "Exception while executing request: Transaction cancelled: maximum execution time exceeded",
"detail": "Transaction cancelled: maximum execution time exceeded Check logs for error trace or enable glide.rest.debug property to verify REST request processing"
},
"status": "failure"
}"

Could you advice please , any hints about this would be appreciated .

Regards,

Tesnim

[tesnimk]

Hi @Sheldon  Swift ,

Thanks for your feedback and sorry for the reponse delay.

Actually, we are facing the issue  when calling the rest API  POST  "/api/now/table/incident" to create incidents.

First ,we have noticed that  the issue was only reproduced when calls is with a big size payload . That is why we thought about the payload size as a root cause of the timeout .

Then we have noticed cases where the issue was also reproduced with call with minimalist payload( include only mandatory field) with the attached error 

Could you advice please , any hints about this would be appreciated .

Regards,

Tesnim