TMF621

[Ketan Pandey]

Is TMF621 API available by default in ServiceNow and please share if any one has implemented it.

basically we have to create the incident and incident task, lease suggest which tmf api should be used here .

please suggest can we customized tmf api as per our need ,if yew during upgrade is it going to be overwritten by ServiceNow

[Ramesh Lohar]

TMF621 API is not available by default in ServiceNow. It is a part of the TM Forum Open APIs which are not natively supported by ServiceNow.
- To implement TMF621 API, you would need to create a custom integration in ServiceNow. This can be done using the REST API functionality in ServiceNow.
- For creating an incident and incident task, you can use the ServiceNow Incident API. This API provides methods for creating, reading, updating, and deleting incident records.
- Customizing the TMF API as per your need is possible. However, it's important to note that any customization done on out-of-the-box features in ServiceNow can potentially be overwritten during an upgrade.
- To avoid this, it's recommended to create a custom application or module for your TMF API integration. This way, your customizations will be preserved during an upgrade.
- It's also recommended to thoroughly test your customizations in a non-production environment before deploying them to your production environment. This will help you identify any potential issues that could arise during an upgrade.

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[Dr Atul G- LNG]

Hi @Ketan Pandey 

Might be helpful

https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/troub...

https://www.servicenow.com/community/telecom-forum/tmf621-not-functional-when-trying-to-implement-in...