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To Make Knowledge feedback comment mandatory in ITIL (kb_view.do) page

mickydash2001
Tera Contributor

‎01-15-2024 03:25 AM

Hi All,

 

How can I have a pop up box for asking reason (like below), if a knowledge article is marked as unhelpful from the backend ITIL page.

mickydash2001_0-1705317642352.png

 

Actionable Feedback task is only applicable for portal, to add the similar functionalities in backend as well what needs to be done.

 

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mickydash2001
Tera Contributor
In response to Jayant_M

‎01-15-2024 04:33 AM

Hi @Jayant_M 
Thanks for the response,
Will go through the video and try the solution

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