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To send a email notification before 4 hours planned start date of change request

balak
Tera Contributor

‎11-28-2023 08:58 AM

To send an email Notification to the Change Assignment Group members and Change Requester 4 Hour before start time of the change. And on the same email, it will also notify them not to implement the change if it is not approved by SDL & Additional Approval.


I tried the business rule with conditions

 

balak_0-1701190449847.pngbalak_1-1701190480037.png

 

The above business rule triggered the notification but it reflected old changes too..which were created on that particular day . Please help me to fix these issues.

 

Thanks in advance

Bala

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-28-2023 11:54 AM

Hi @balak 

 

I guess you can di this , with script as well. In notification please use plan start date relative before 4 hrs , hope it will work.

 

 

https://www.servicenow.com/community/developer-forum/send-a-notification-4-hour-before-the-planned-s...

 

https://www.servicenow.com/community/developer-forum/send-an-email-1-hour-prior-to-a-date-time-in-a-...

 

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