To send a email notification before 4 hours planned start date of change request

[balak]

To send an email Notification to the Change Assignment Group members and Change Requester 4 Hour before start time of the change. And on the same email, it will also notify them not to implement the change if it is not approved by SDL & Additional Approval.

I tried the business rule with conditions

The above business rule triggered the notification but it reflected old changes too..which were created on that particular day . Please help me to fix these issues.

Thanks in advance

Bala

[Dr Atul G- LNG]

Hi @balak 

I guess you can di this , with script as well. In notification please use plan start date relative before 4 hrs , hope it will work.

https://www.servicenow.com/community/developer-forum/send-a-notification-4-hour-before-the-planned-s...

https://www.servicenow.com/community/developer-forum/send-an-email-1-hour-prior-to-a-date-time-in-a-...