Top CIs for an incident per support group
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08-18-2023 03:18 AM
Hi Team,
How do I build a report to show top 10 CI per support group for incidents. For instance,
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08-18-2023 05:29 AM
Hi, you may consider opening incidents with applied filter (assignment group = "your support group") in list view, personalize the view by adding configuration item column and group by Configuration Item over column context menu. As result, you will see TOP CIs in descending order.
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08-18-2023 06:01 AM
I want it for all groups in a report not for just one group in the list view.
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08-18-2023 07:37 AM
Hi, I see. Did you try to set Group by = Assignment group and Stack by = Configuration item in you report, if so - did it help?