tour abandoned

[Alan J_ Robinso]

I created a guided tour, just to see if I could do it.  Pretty easy, it gets easier every time.  However, when I run a specific tour "Order an Apple iPad 3 from Service Catalog via Service Portal", I periodically get a red error banner that says "Tour was abandoned".  It doesn't always trigger and it seems to happen near the end of the tour but not always at the same step.  I cannot find any information within the Community about this error message.  It may be a new thing.

Has anyone else had this issue?  If so, how did you handle it?  I have attached a screenshot of the error; it doesn't stay on the screen very long, so I had to use print screen and be quick about it.

Please advise.  Thank you!

- Alan J. Robinson

  Integrated Solutions Management

  arobinson@ism4it.com

[davejookhuu]

Works like a charm.. thank you!

[Shashank_sj10]

Great! 
Solution is on point.

[aratner]

Hi Ravali G -- I look at my particular step under the "Other" tab and "Options" field does not have a URL. Rather, it has what looks like a script? 

Any thoughts on this?

[Ravali G]

This is for portal

[Ravali G]

/ you have to add in the URL if that tour is on Portal.