Track usage of Platform Analytics dashboard

[snowsnow367]

Hi,

How we can track usage of Platform Analytics dashboards.

We want to see, who all are the users are using dashboard's of Platform Analytics.

Where we can get this information?

Thanks.

[lauri457]

I would recommend looking into the User Experience Analytics dashboard/experience

[Mark Becker]

Did you ever find a solution to this? We were able to set up scripts to write to a new table for legacy dashboard views but not with Platform Analytics dashboards. User Experience Analytics Dashboard does not help at all and does not provide a good solution. We just need a table view of Who, What Dashboard, When.

[lauri457]

Curious about your use case but this info is available via ux analytics

1. Go to the uxa workspace and select the PA app
2. Go to events
3. Select the dashboard next experience
4. Export the data with whatever filters you want and you'll get a csv download of the data
5. The events will have params: hashed user id, event time and dashboard sysid

The hashed user id is the sysid hashed with sha256 and no salt so you can hash (glidedigest eg) all the users sysids on your instance to figure out the corresponding sys_user, see:

https://www.servicenow.com/docs/r/zurich/now-intelligence/usage-insights/user-exp-analytics-track-op...

This will answer the who, what and the when (when the dashboards are viewed in the pa workspace). If you need the data in servicenow for reports, reverse engineer the request when you click export data and turn it into a remote table for example.

[Mark Becker]

Thank you. This gets me closer but the exported data is still hashed so I can't see who and the dashboards are sys ids. If the data here was in a table that translated dashboard sys id into name and hashed user id into user that would be perfect. I can work with my dev team possibly to get something created from this data. Thanks!