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transaction log business rule time issue

Sagaya
Tera Expert

‎01-11-2022 03:16 PM

Hi ,

I have a custom API which will create a case . Have noticed that there is a performance issue in this API while insert the record in case table . So checked the transaction log and  it's business rules execution time is high.

So could you help to identify how to find the impacted business rules for this API .

For sample there are 100+ BRs which use the case table before insert the record . but in transaction log its shows BR count are 32 and its execution time is 12 seconds . 

 

find_real_file.png 

Regards

Sagaya

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Not applicable

‎01-11-2022 07:24 PM

This has helped me out with troubleshooting these types of issues: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683765
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Saurav11
Kilo Patron

‎01-11-2022 07:52 PM

Hello,

 

Please follow the below article to fix your issue:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0517272

Please mark correct/helpful based on impact

 
 
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