Transaction Number

krishnagopal_sn
Tera Contributor

‎02-14-2024 06:33 AM

Using transaction number on the syslog transaction table can we query all the logs associated with that transaction? 

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Robbie
Kilo Patron
Kilo Patron

‎02-14-2024 06:36 AM - edited ‎02-20-2024 01:43 AM

Hi @krishnagopal_sn,

 

I think you've posted the same question twice. 

The short answer to your question: Sadly not. 

 

For context, ServiceNow doesn't provide a 'transaction number' per se as per the context of your question.

 

Every transaction is logged within the 'Transactions' log table (syslog_transaction) which provides you details of which resource (URL) is being accessed, the session, by who, the time etc etc

Each record or transaction within the Transactions Log has a unique record identifier, however, this identifier cannot be used to search other logs. 

I would however steer you to the 'Transactions' log (simply type 'Transactions' into the navigation menu) to understand what and who is accessing the system.

 

@krishnagopal_sn - To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

 

Thanks, Robbie

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