Transfer Live chat in another queue after some wait time.

[srvalw92]

Can we automatically transfer the Live chat to another Global Queue after some wait time like 15 mins?

[Sumanth16]

Hi @srvalw92 ,

Please try below approach as workaround :

https://www.servicenow.com/community/virtual-agent-nlu-articles/virtual-agent-timeout-settings/ta-p/...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[srvalw92]

Hey @Sumanth16 ,

Have you tried this solution for any of your functionality. It seems transfer to another queue is not working.
Any help would be appreciated.
Thanks

[krishnanand]

I have similar requirement where i have to show an announcement, i am trying to invoke a subflow but not sure how to return the announcement back in the subflow through awa queue trigger.