Transfer of certificates to personal Now Learning Account

Chiranjeevi K
Tera Expert

‎01-07-2024 10:05 PM

Hi ,

All my mainline and micro certifications are under my Web assessor account created with my earlier organization , and Jan 2nd 2024 was my last day with the company, now I would like to transfer all my certificates to my personal account can anyone please help me the steps and procedure.

Appreciate your response & Thanks in advance !!

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AndersBGS
Tera Patron
Tera Patron
In response to Geetika3

‎06-19-2025 05:41 AM

Hi @Geetika3 ,

 

Go to "Help Center" and "Create a case".

AndersBGS_0-1750336892787.png

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-08-2024 02:54 AM

Hi @Chiranjeevi K 

 

This can be done via a Now Learning case.

If you are joining the new org, please get the partner portal access for the new org first.

Go to now leaning and log a case

mentioned your source Id and target id.

It will take 3-5 days and your all vouchers / certs will move to new org.

 

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PatthiBharathi
Mega Guru

‎10-28-2024 11:25 PM

The below are the ways to get certificates from official ID to personal ID. Recently I've faced same issue like I have scheduled my exam but before my exam date we are fired. So, I gave exam with my official ID later merged with personal ID to get my certificates. I've mailed to nowlearning@service-now.com for email merging. So, it worked successfully. 

 

To get to our Help Center for self help options and other resources please click HERE.

These are our most frequently used support documents:

  1. Change My Email Address and Merge My Accounts
  2. User Management Overview
  3. Can't Claim Voucher Prerequisites Conditions Not Met
  4. Managing Employee User Roles for Now Learning
  5. Managing Credit Pools

 

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