Transfer to the request button is not working on INC form of SOW

[Aditya1204]

We have transfer to the request button in incident form of SOW. It's not working. It's working as expected from technician view. 

We have same UI action for both functionality.

Please do needful 

[Ankur Bawiskar]

@Aditya1204 

are you talking about "Create Request" button which is OOTB?

URL: https://instanceName.service-now.com/sys_ui_action_list.do?sysparm_query=nameLIKECreate%20request%5EtableSTARTSWITHincident&sysparm_view=

I could see it in workspace and it works in SOW

Did you check if some one updated the script for that?

When I clicked it shows this catalog page

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Aditya1204]

The button name is : Transfer to the request on INC form of SOW.  

[Kieran Anson]

@Aditya1204 this is either custom or added via a plugin which isn't part of the standard ITSM offering. Can you share a screenshot of the UI action. As well as it's sys_id.