transferring the HR case, the SLA breached checkbox of transferred case(new case) was set to true.

[Pratiksha_45]

Hello All,

While transferring the HR case to new HR service  the SLA breached checkbox of new case was set to true.

The SLA of that case is not breached still the SLA breached checkbox is true.

I am unable to understand that from which script that checkbox set to true.

Can someone please help me with this ?

Thank you in advanced!

[Jayesh Varshney · Accepted solution]

Hi @Pratiksha_45,

When you are transferring a HR case, all the fields are getting copied to the newly transferred case expect the fields which are listed in the 'sn_hr_core.transfer_case.ignored_fields' system property. You can refer the below screenshot and make the respective changes in this system property.

Please mark my answer as helpful and the solution accepted if it serves the purpose.

Regards,

Jayesh

[A_maity002]

Hello @Jayesh Varshney ,

I have checked the solution you proposed. I have one below issue:

Suppose I have transferred one HR case to another new HR case then the SLA is restarted from 0. The previous case SLA get completed and previous HR cased get canceled.

I have the requirement that the SLA should not be changed after transferring the case or SLA should with creation of the HR case date & time.

How can I achieve this? Could you please advise me ?

Kind Regards,

Atanu Maity