Translate the Additional comments (in other languages) updated by end users to 'English' language.

[Akanksha Rawoo1]

The additional comments posted by end users (in other languages) from Service Portal should get translated to English language and gets updated on the incident record in Service-now.

Could anyone please help here?

Thanks in advance.

[OlaN]

Hi,

If you were to translate whatever the end user writes in their language into English, then perhaps the end user cannot understand it any more, because they might not understand English.

Have you looked at using Google translate for your agents ?

[Akanksha Rawoo1]

Hi OlaN,

Thanks for your reply.

When the end users post any comment then it should gets translated to english and gets updated on the incident and when the agent replies back to the comments then that should be translated to users preferred language. This should be dynamic language translation.

[OlaN]

The preferred way forward would be to use the solution provided by Nagaraj.

[Nagaraj Tofin5]

Hi Akanksha,

I have gone through your requirement and I found below videos which are provides the exact solution that currently you're looking for.

Please find below URLs and watch videos

Installation & Demo: https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/dynamic-translation/concept/dynamic-translation-overview.html

Activating: https://www.youtube.com/watch?v=MQd56oSVcGw

Kindly mark as right, if I am answered or provided helpful info for your query