Translate Unsubscribe link

Dale Stubblefie
Giga Contributor

‎04-17-2018 08:21 AM

I'm setting up internationalization and noticed that the system does not automatically translate the "Unsubscribe | Notification Preferences" at the bottom of email notifications. 

I see these are macros in the email layout named "Unsubscribe and Preferences", but the macros do not appear to be accessible or editable anywhere in the system.

I could potentially write my own code to generate the links, but they appear to have some custom data in them that I am not sure where to get or generate. 

Example

Unsubscribe:{"id":"2d9b4f23c6112284014937e2ad96b533","token":"c797e62132"}

Is anyone aware of a way to translate these links?  They are not translated OOTB so my international users just see the links in English. 

 

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Dale Stubblefie
Giga Contributor

‎04-17-2018 05:19 PM

I figured this out using this documentation page: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

 

If you are in a mail script, you can add a variable in the "link_text" that contains the translated string. 

template.print('<br></br>${NOTIF_UNSUB+link_text="'+unsubscribe+'"} | ${NOTIF_PREFS+link_text="'+preferences+'"}');