Hi, I want to translate the email content automatically based on incident caller language.
below approach i followed.
I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.
for e.g: sys_ui_message:
Thanks for your feedback.
(function runMailScript(current, template, email, email_action, event) {
var lang = 'en';
var callerName = '';
if (current.caller_id) {
var caller = current.caller_id.getRefRecord();
if (caller.isValidRecord()) {
callerName = caller.getDisplayValue();
if (caller.preferred_language) {
var langRec = caller.preferred_language.getRefRecord();
if (langRec.isValidRecord() && langRec.code) {
lang = langRec.code.toString();
}
}
}
}
var session = gs.getSession();
var originalLang=session.getLanguage();
session.setLanguage(lang);
function msg(key, lang, params) {
return gs.getMessageLang(key, lang, params || []);
}
var baseStyle = 'font-family:Arial; font-size:18px;';
var headingStyle = 'font-family:Arial; font-size:22px; font-weight:bold; text-align:center';
// 🔹 Main heading
template.print('<p style="' + headingStyle + '">' + msg('incident.recorded') + '</p>');
template.print ('_________________________________________________________________________________________');
// 🔹 Greeting
template.print('<p style="' + baseStyle + '">' + msg('email.greeting', current.caller_id.getDisplayValue()) + '</p>');
// 🔹 Intro
template.print('<p style="' + baseStyle + '">' + msg('incident.details.intro') + '</p>');
// 🔹 Bullet points
template.print(
'<ul style="' + baseStyle + ' list-style-type:disc; padding-left:20px;">'
);
template.print('<li><b>' + msg('incident.number') + ':</b> ' + current.number + '</li>');
template.print('<li><b>' + msg('incident.created') + ':</b> ' + current.sys_created_on.getDisplayValue() + '</li>');
template.print('<li><b>' + msg('incident.caller') + ':</b> ' + callerName + '</li>');
template.print('<li><b>' + msg('incident.shortdesc') + ':</b> ' + current.short_description + '</li>');
template.print('</ul>');
// 🔹 Incident link
var url = gs.getProperty('glide.servlet.uri') + current.getLink();
template.print(
'<p style="' + baseStyle + '"><a href="' + url + '">' +
msg('incident.link') +
'</a></p>'
);
session.setLanguage(originalLang);
})(current, template, email, email_action, event);
