Translated Notification issue

[AkaBan]

Hi Everyone, we are facing the below issue related to translated notification

in sys_choice list we have created 2 records for category field in incident table in different language:

For example for category we have 2 label, Category in English(en) and Categorie in French-Canada(fq)

Now we have created the translated notification for 'Incident when opened' in 'French-Canada' language and we have to send the category value in mail body.

The test user is having French-Canada language as preferred language and selecting the 'Categorie' value(French-Canada) in incident form

The issue is the translated notification is sent to the user but instead of 'French-Canada' value that is 'Categorie', it is showing English value(Category) in the mail

We have followed the below steps to implement this requirement, in PDI it is working as expected but not working in our implementation instance

:

1. installed French-Canada Language(i18N)

2.installed plugin Glide Notification translation

3. Created translated notification

[Sohail Khilji]

Hi @AkaBan ,

Here is the solution discussed:

https://www.servicenow.com/community/developer-forum/choice-fields-translated-in-email-notifications...

[AkaBan]

Hi @Sohail Khilji ,

Thanks for sharing this post.

Can you please let us know any troubleshooting steps, as the same implementation steps are working as expected in my pdi.

[Sohail Khilji]

Hi @AkaBan ,

R  u in vancover version ? 

emails will only be properly translated if a Translated Notification (sys_translated_notification) exists.

sys_translated_notification -> OK
sys_translated_email_template -> OK

Refer this :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1291198