Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Translating Push Notifications with multiple recipients having different languages

Vesko_Service
Tera Contributor

Hello, I have the following case:

 

I want to send push notifications to 2 or more recipients or to a group containing members with different preferred languages. 

 

For example, I want to send a push notification to the caller and the opened_by of the incident when it has new comments. But the opened_by wants to receive it in French language and the caller wants to receive it in Spanish.

 

Is there a way I can achieve that without making multiple push notification records or using Business rules, events and email scripts altogether to achieve this functionality?

Something like the Translated Notifications (sys_translated_notification table) for Email Notifications?

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Vesko_Service 

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

 

https://www.servicenow.com/community/sysadmin-forum/push-message-not-translating/m-p/2520597

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************