Push Message not translating

[Diogo Almeida1]

Hello all,

As the title says I am trying to localize Push notifications using gs.getMessage(). I have created the messages both in English and Portuguese in System Localization > Messages. Then created the following email script for the request completed Push notification message:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    var msgArray = [];

    // Put the dynamic parts of the message in an array
    msgArray.push(current.number);
	msgArray.push(current.short_description);
    
    template.print(gs.getMessage('request_completed', msgArray));

})(current, template, email, email_action, event);

 Then I call it in System Notifications > Push > Push Messages: ${mail_script:request_completed}

However, when triggering the message for a test user that has the language in preferences set as Portuguese, the message is not being sent in Portuguese. Am I missing something?

Best regards,

Diogo

[Javier Dom_nech · Accepted solution]

Hi Diego,

I was trying to achieve a similar or pretty much the same functionality. Based on the info at https://www.servicenow.com/community/international-localization/emails-in-other-languages-easy-to-co... I finally ended up using gs.getMessageLang() function instead and setting the user language depending on the recipient of the language (not dynamically, unfortunately).
I hope it helps!

[nayanawadhiya1]

Hello Diego,

Does your UI message contains parameter like below - 

key = 'im_notification_msg'
message = 'Message sent to {0} regarding {1}';