Triage and Categorize ITSM incidents trigger not working

[Balakrishna_ABK]

Steps to reproduce:
AI Agent Studio->Create & Manage->Triage and Categorize ITSM incidents (copy)->existing trigger

Description:
We want to test 'Triage and categorize ITSM incidents(copy)' AI Agent workflow for bulk incident data so we
have added trigger to run daily.
But cat/subcategory of incidents are not updating

please suggest any idea 

[Tanushree Maiti]

Hi @Balakrishna_ABK 

Check this link: Hope it will help you.

https://www.servicenow.com/community/developer-forum/copy-of-triage-and-categorize-itsm-incidents-ag...