Trident Jira Integration with Servicenow

[VR17]

Hi Team

We have a requirement to set up an bi-directional ServiceNow integration to Trident Jira

Looking for some design documentation.

Any help appreciated.

Regards, Vinita

[Vasantharajan N]

@VR17 - Below customer success implementation deck will be the good start for any integration with ServiceNow.  Please check. It covers all aspect of integrations. 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/checklist/int...

[VR17]

Thanks ,However Looking for Trident Jira integration ,What plugin need to install in servicenow etc.

[Vasantharajan N]

@VR17 - if you are going to use IntegrationHub (IH) then you need a license for JIRA spoke to push the data from ServiceNow to JIRA. You can check the below link on setting up JIRA spoke.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0792632

On the other hand we have many connectors available in JIRA marketplace to push the data from JIRA.

One of the connector example link from marketplace which JIRA team can purchase and configure it in JIRA.

https://marketplace.atlassian.com/apps/1222673/servicenow-connector-for-jira?tab=overview&hosting=c...

Note: Please assess the capability and go for purchase of any plugins. 

[VR17]

Hi Vasant,

We have already JIRA configured via Atlassian connector ,Not sure if for Trident need different connector ,Actually I am not able to find any information regarding Tridant Jira .