Trident Jira Integration with Servicenow

[VR17]

Hi Team

We have a requirement to set up an bi-directional ServiceNow integration to Trident Jira

Looking for some design documentation.

Any help appreciated.

Regards, Vinita

[Vasantharajan N]

@VR17 - What is changing in JIRA Trident? Could you please detailed it which help the community members to digest and direct you. 

[VR17]

Hi Vasant Rajan

We already have bi-directional integration with Atlassian Jira and service now

if the incident is created in servicenow corresponding bug  is created in JIRA. ---In  the Organization

Now  if any  external Organization want to integrate their Atlassian JIRA with  Our Servicenow   what  is the approach?while creating the connection I am not able to use existing JIRA spoke as this is already in use.

Can we use same JIRA spoke for multiple connection

Hope I am able to explain my point.

[Vasantharajan N · Accepted solution]

@VR17 - You can integrate with multiple instances of JIRA using the spoke that you have. Please refer the docs link for the same.

https://docs.servicenow.com/en-US/bundle/vancouver-integrate-applications/page/administer/integratio...

[Mathieu Lepoutr]

Hi VR17

May I please ask you to elaborate what you mean with Trident Jira?

For now I have a different approach I want to talk about:

Its my understanding that Exalate would be perfect for a use-case like this. It provides robust syncronization capabilities and you can granuarly decide what you want to send to the other side and how you want to apply receiving information. I have been using it for quite a while and it instantly jumped in my thoughts reading this post. 

Hope to have helped you!

[VR17]

Hi Mathieu,

We already have bi-directional integration with Atlassian Jira and service now, if the incident is created in servicenow corresponding bug  is created in JIRA. ---In  the Organization

Now  if any  external Organization want to integrate their Atlassian JIRA with  Our Servicenow   what  is the approach?while creating the connection I am not able to use existing JIRA spoke as this is already in use.

Can we use same JIRA spoke for multiple connection

Hope I am able to explain my point.