Trigger AI Agent Inbound email

theoboulang
Tera Guru

Hello, i would like to trigger my AI with incoming email on my platform.

I saw Trigger type Inbound Email in Define trigger tabs but the thing is it doesnt trigger at all.

 

First of all, what should i type in Table field ? I want all my email be treated by this AI Agent.

This is the configuration but nothing is happening. What should i do ?

theoboulang_0-1751880324982.png

 

1 REPLY 1

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

@theoboulang - Pick the target table that the inbound email is associated against, most likely a Task

 

It only works for Reply/Forward in May release