Trigger email notification on email reply to record

[Elizabeth26]

I am trying to figure out the best way to trigger an email notification when someone sends an email reply to a record.

I am not sure what to trigger it appears only in activities under received emails and I don't see a way to trigger against that. 

I have looked into doing an event with a business rule but not sure what the filter conditions should be?

Same for email notification. I tried doing inbound action to update a field and then trigger off of that but that doesn't seem to work either.

[Harshal Aditya]

Hi @Elizabeth26 ,

Hope you are doing well.

Wherever a user is sending an email to reply to a record an inbound email action will be triggering . Could you please find the name of that inbound email action and in the script section just call an event to trigger a notification.

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal

[Elizabeth26]

Could you give me an example of the code for the script?

[Harshal Aditya · Accepted solution]

Hi @Elizabeth26 ,

In the inbound email action just add one line of code to trigger event

gs.eventQueue('event name', current, parm 1, parm 2);

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal

[Elizabeth26]

That worked!! Thank you so much.