Trigger email notification on email reply to record

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Elizabeth26
Tera Contributor

‎05-19-2023 10:06 AM

I am trying to figure out the best way to trigger an email notification when someone sends an email reply to a record.

I am not sure what to trigger it appears only in activities under received emails and I don't see a way to trigger against that. 

 

I have looked into doing an event with a business rule but not sure what the filter conditions should be?

Same for email notification. I tried doing inbound action to update a field and then trigger off of that but that doesn't seem to work either.

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Harshal Aditya
Mega Sage
Mega Sage

‎05-19-2023 10:48 AM

Hi @Elizabeth26 ,

 

In the inbound email action just add one line of code to trigger event

gs.eventQueue('event name', current, parm 1, parm 2);

 

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal

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SAIRAM123
Tera Contributor

‎11-16-2023 05:35 AM

Hi @Harshal Aditya even I have the same requirement for SC Case. when a email reply is received to SC Case it is shown in activites but  want that to be notified to assign to user. Can you please tell me how can we achieve this by using inbound. 

 

i tried creating a new inbound & event and calling this event through notification but that did not work.!

 

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