Trigger event from business rule

[LJ_23]

Hi team,  I have a business rule set up to fire an event on an email notification. I can see in the event log that the event is being triggered, however it is not sending the email notification for some reason!

Business rule & BR script:

Table: x_lbg_fbs_case_fbs_case

When: After , Insert, Update

Filter Conditions: none

Script:

(function executeRule(current, previous /*null when async*/) {

    // Check if the assigned_to field is updated and not empty

    if (current.assigned_to.changes() && current.assigned_to) {

        // Call the event

        gs.eventQueue('x_lbg_fbs_case.LBGGFScasenew', current, current.assigned_to, previous.assigned_to);

    }

})(current, previous);

On the email notification:

Table: x_lbg_fbs_case_fbs_case

Triggered by event: x_lbg_fbs_case.LBGGFScasenew

Who will receive: Assigned to 

[Ankur Bawiskar]

@LJ_23 

Ensure "Event parm1 contains recipient" as True in notification

Remove this -> Who will receive: Assigned to 

Send to Event Creator - True

update as this

gs.eventQueue('x_lbg_fbs_case.LBGGFScasenew', current, current.assigned_to.email.toString(), previous.assigned_to);

Also ensure that user is active, not locked out, has email and has notification preference enabled.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[LJ_23]

Hi I enabled the user to receive email notifications in dev, assuming they will have access to receive in prod.

This has solved the issue and the email notifications are being triggered, but I need to include 5 assignment groups into the business rule script. I have created a system property 'GFS.case.email.notification' - how can I implement this property into my existing business rule script so that when the email notification triggers it only is assigned to the 5 groups (I have included all 5 sys id's inside the value within the system property)

[Voona Rohila]

Hi @LJ_23 

You can add below logic in your script.

var assg= gs.getProperty('GFS.case.email.notification'); //get the value from property

//replace current.assignment_group.toString() as per your requirement
if(assg.indexOf(current.assignment_group.toString()) > -1) // check if current assignment group is part of the list
{

//your logic here.
gs.eventQueue('x_lbg_fbs_case.LBGGFScasenew', current, current.assigned_to.email.toString(), previous.assigned_to);

}

You can remove below line from your existing code and add as a condition in your BR. 

if (current.assigned_to.changes() && current.assigned_to) 

Filter Conditions - 

Assigned To || changes AND Assigned To || is Not empty

[LJ_23]

Am i adding this script to the existing script, I have deleted the script in the business rule and added both this new script and the condition but now it doesnt work at all and no email is being triggered.