Trigger notification based on assignment group change

[SNow35]

Hi All,

We have a requirement to trigger a notification on assignment group change where the group name contains test. Let me know how I can achieve this.

Thanks in advance.

[Mike Patel]

you can create notification that is fired by event and use business rule to fire that event

EX: 

gs.eventQueue('x_58872_needit.overdueNeedItTask',current,current.number,gs.getUserName());

https://developer.servicenow.com/app.do#!/lp/new_to_servicenow/app_store_learnv2_automatingapps_madr...

[amaradiswamy]

Hi,

You can create an after update business rule and trigger event.

When to run --> Assignment group -- changes and assignment group --contains -- test

What to run --> 

gs.eventQueue('eventname',obj,parm1, parm2);

[SNow35]

I need to trigger this only when the assignment group is changed from contains XYZ and changes to certain groups

[Abhijit4 · Accepted solution]

Hi,

You can  add When to run condition as,

Assignement group -> changes

In the script, write

(function executeRule(current, previous /*null when async*/) {

if(previous.assignment_group.indexOf('XYZ')>-1)

{

gs.eventQueue('eventname',obj,parm1, parm2);

}

}

I would say go with After business rule because 'previous' object won't work in Asynch business rule and Before BR will force user to wait until notification triggers.

Let me know if you need more help.

Mark it as correct or helpful if it helps.

Thanks,

Abhijit Chillal