Trigger notification via Inbound action when a user send an email to already closed/canceled case

[Muffin]

Hi All,

I have a requirement to trigger auto reply notification when a user sends an email to already closed/canceled case.

Need to trigger two seperate auto reply notifications if its from consumer / internal users. please assist.

Thanks in advance!

[mhegde1 · Accepted solution]

HI @Muffin ,

Please check the below article.

https://www.servicenow.com/community/hrsd-forum/how-to-configure-inbound-action-to-create-a-bounce-b...

Please mark the response helpfull and solution accepted if it resolves your query.

thanks,