Trigger notification via Inbound action when a user send an email to already closed/canceled case

[Muffin]

Hi All,

I have a requirement to trigger auto reply notification when a user sends an email to already closed/canceled case.

Need to trigger two seperate auto reply notifications if its from consumer / internal users. please assist.

Thanks in advance!

[Harish KM]

Hi @Muffin follow the steps as mentioned here

https://www.servicenow.com/community/csm-forum/autoreply-email-on-closed-csm-cases/m-p/384782/page/2

[RajanikumarTh]

Hi. 

We can do it inbound email action using an event and triggering notification 

[Service_RNow]

Hi @Muffin 

Here are the steps involved: Go to System Definition > Notifications. Click on the Create button.

https://www.servicenow.com/community/new-delhi-snug/auto-response-emails-generation-when-responding-....

https://www.servicenow.com/community/itsm-forum/when-a-user-replies-to-closed-incident-how-to-send-a...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0777623

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[Muffin]

Thanks @Service_RNow am looking for case management. The one you had shared above is for incident management.