Trigger notification

[shabbir9]

Hi team,

we have requirement that if p1 problem ticket is created and if incase there is no update (created and updated is same) on the ticket for 24 hours we need to trigger a notification can any one help me in the script how to achieve this 

[Dr Atul G- LNG]

Hi @shabbir9 

You can use the flow designer for the same, which is low code. 

Lookup records 

Action

Notifications.

Try this buddy. 

[Ankur Bawiskar]

@shabbir9 

you can use flow designer for this

Trigger the flow on P1 Problem creation and then use wait condition for 24 hours

If no update then send email notification.

check this link and enhance as per your requirement

Send email if record not updated for 14 days 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@shabbir9 

something like this

Then within IF condition use the Send Email flow action

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@shabbir9 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.