Only users with specific roles (e.g., Service Desk Agent, Incident Manager, Major Incident Team)

[VijayKummamuru]

Wrote a client script and Display BR on Task table but not working 

(function executeRule(current, previous /*null when async*/ ) {

    g_scratchpad.service_desk = gs.getUser().hasRole('interaction_agent');

    g_scratchpad.incident_manager = gs.getUser().hasRole('incident_manager');

    g_scratchpad.majorincident_manager = gs.getUser().hasRole('major_incident_manager');

})(current, previous);

Onload Client script 

function onLoad() {

    //Type appropriate comment here, and begin script below

    if (!((g_scratchpad.service_desk) || (g_scratchpad.incident_manager) || (g_scratchpad.majorincident_manager))) {

        // Remove "Crisis" and "Critical" options from Impact field

        g_form.removeOption('impact', '1'); // Crisis

        g_form.removeOption('impact', '2'); // Critical

        // Remove "High" and "Critical" options from Urgency field

        g_form.removeOption('urgency', '1'); // High

        g_form.removeOption('urgency', '2'); // Critical

        // Show message guiding users to contact Service Desk

        g_form.showFieldMsg('priority',

            "Please contact Service Desk to raise priority to Critical or Crisis",

            "info");

    }

}

@itsm @sndev @itil 

[Vasantharajan N · Accepted solution]

@VijayKummamuru  - You can use onCellEdit client script that runs on the list view of the table to control with same logic.

[pratikjagtap]

Hi @VijayKummamuru ,

Option 1: Move the Display Business Rule to the child table (incident, change_request, etc.)
If you're working specifically with Incidents, update the Display BR:

• Table: incident (not task)
• Leave the rest of your script as-is.
• This will ensure g_scratchpad values are available to the client script.

Option 2: Apply Display BR to all child tables
If you want to keep the BR on Task but apply it to all child tables:

1.In the Display Business Rule:

• Check ✅ Advanced.
• Check ✅ Applies to: All application scopes.
• Check ✅ When: Display.
• Check ✅ Inherited (if visible — allows child tables to inherit the rule).

2.Add a log statement inside the BR to confirm if it's running:

gs.info("Display BR running on: " + current.getTableName());

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[Vasantharajan N]

@VijayKummamuru - Please use g_user.hasRoleExactly() in the client script to check the current logged has user role assigned instead of Display BR. 

Please try with the below onLoad client script and check

function onLoad() {
    //Type appropriate comment here, and begin script below
    if (!((g_user.hasRoleExactly("service_desk")) || (g_user.hasRoleExactly("incident_manager")) || (g_user.hasRoleExactly("major_incident_manager")))) {
        // Remove "Crisis" and "Critical" options from Impact field
        g_form.removeOption('impact', '1'); // Crisis
        g_form.removeOption('impact', '2'); // Critical

        // Remove "High" and "Critical" options from Urgency field
        g_form.removeOption('urgency', '1'); // High
        g_form.removeOption('urgency', '2'); // Critical

        // Show message guiding users to contact Service Desk
        g_form.showFieldMsg('priority',
            "Please contact Service Desk to raise priority to Critical or Crisis",
            "info");
    }

}

[VijayKummamuru]

@Vasantharajan N  This is working i before  but the problem is user still able to change the impact and urgency through List view .can you guide me to solution for that

[Vasantharajan N · Accepted solution]

@VijayKummamuru  - You can use onCellEdit client script that runs on the list view of the table to control with same logic.