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Trigger survey from email notification

anvitha ash
Tera Contributor

Hello,

 

I have created a survey. Now I want to send the survey link whitin the notification to the user. So when the notification triggers it should have the link to survey 

 

I have created a notification in requested item table, also created email script where I'm adding the sys_id of the survey and created a button 

IMG_20250128_214233.jpg

 

 

But none of the things are working like button and survey thing. Here is the email script I created 

 

 

 

 

Please someone help me how to proceed on this part

6 REPLIES 6

This script is now working and link is also redirecting to the esc portal

 

The only problem now is it is not redirecting me to the respective survey 

 

1000332946.jpg

Once we click on the link esc portal got opened, the goal is to open the survey in the esc portal and it's not happening 

Ankur Bawiskar
Tera Patron
Tera Patron

@anvitha ash 

please share some details, email script is on which table?

share the script here and not the screenshot

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader