Trigger survey from email notification
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01-28-2025 08:10 AM - edited 01-28-2025 08:13 AM
Hello,
I have created a survey. Now I want to send the survey link whitin the notification to the user. So when the notification triggers it should have the link to survey
I have created a notification in requested item table, also created email script where I'm adding the sys_id of the survey and created a button
But none of the things are working like button and survey thing. Here is the email script I created
Please someone help me how to proceed on this part
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01-28-2025 10:01 AM
This script is now working and link is also redirecting to the esc portal
The only problem now is it is not redirecting me to the respective survey
Once we click on the link esc portal got opened, the goal is to open the survey in the esc portal and it's not happening
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01-28-2025 06:53 PM
please share some details, email script is on which table?
share the script here and not the screenshot
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader