Trigger the notification when SLA response time breached using Business rule

PRAGHATIESH S
Tera Expert

‎02-22-2023 12:27 AM

Hi,

I want to trigger notification when SLA Response time  breaches using business rule. Can anyone help me to write the business rule

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Rajesh Chopade1
Mega Sage

‎02-22-2023 01:35 AM

Hi @PRAGHATIESH S 

 

You can create a business rule as Basheer mentioned, sharing screen shot for more understanding.

 

SLA breached notification BR.PNG

 

Please mark my answer correct and helpful if it resolved your issue.

 

Thank you

Rajesh.

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