Triggering multiple survey categories under one survey
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03-27-2024 01:04 AM
Hi All,
Hope you're doing good.
We got a requirement from client to trigger- survey with same set of questions in different states with change in survey heading.
Generally till now we have created one survey definition and one survey category and we are triggering the survey.
Now we are thinking about different development approach and got question on development approach feasibility,
Instead of creating same set of questions multiple times
Can we define only one survey definition and
add place/add all questions under a question bank and
we create multiple survey categories and
add question bank to each survey category.
can we trigger each survey category based on Task state with same set of questions from question bank, is this approach is possible ?
Thanks,
Raja
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03-27-2024 02:07 AM
I never tried this, but my knowledge say yes, we can create different trigger condition for same survey. You can try in PDi and share feedback.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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