Trouble Accessing variables from inbound action

DanielCordick · ‎02-03-2021

I am having trouble accessing the variable in my inbound action from my workflow

this is my inbound action that is used to kick the workflow off.

var userEmail = email.from;

var grUser = new GlideRecord(sys_user);
grUser.addQuery('email', userEmail.tostring());
grUser.query();

if (grUser.next()) {

var userName = grUser.user_name;
var fullName = grUser.name;
}

var wflow = new Workflow();
var wfId = wflow.getWorkflowFromName("BYODDeviceOptIn") ;

var vars= {};
vars.UserName = userName;

wflow.startFlow (wfId, current, current.operation() , vars) ;

--------------------------------------------------------------------------------------------------------------------------------

In my workflow, I have tried using workflow.inputs.UserName and workflow.variables.UserName but i when i log both of those i get undefined

How can i get the Value of UserName in my workflow?

Ankur Bawiskar · ‎02-03-2021

Hi,

See the example here

1) Create workflow input variable

2) Then send the data like this

var inc = new GlideRecord('incident');
inc.get('8d44ecd62ff56010aedd55f62799b691');
inc.short_description = 'test';
inc.update();
var wflow = new Workflow();
var wfId = wflow.getWorkflowFromName("Incident") ;

var vars= {};

// you need to set the value in the same column name u_username

vars.u_username = 'my_id_to_workflow';

wflow.startFlow (wfId, inc, inc.operation() , vars) ;

3) Then access it like this

// u_username is the column name which you need to use to access the value

gs.info("workflow value"+ workflow.inputs.u_username);

Output:

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

DanielCordick · ‎02-04-2021

Thanks Ankur for your help with this.

I ended up going a completely different route and created a After update business rule on the table. instead of passing from the inbound action i passed directly from the record i was grabbing the user_name from.

Ankur Bawiskar · ‎02-04-2021

No worries.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Nikhil Kumar3 · ‎07-27-2021

How do we call startFlow() and pass current parameter in Client callable Script include?

Ankur Bawiskar · ‎07-27-2021

Hi,

startFlow() is server side so you can include that in client callable script include

pass the parameters from client side to server side from GlideAjax

Please mark my above response as helpful

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Nikhil Kumar3 · ‎07-27-2021

I need to update some field using current in workflow Run Script activity.

Since we have to pass wfId,current,current.operation() and vars in startFlow(), and i guess we don't have access to "current" GR in client callable script include.

so can we pass current from client script to client callable script include using GlideAjax and if not, how startFlow() will be given parameters?