Trouble getting PDI - no password displayed and instance not waking up
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02-28-2024 09:58 PM - edited 02-28-2024 09:59 PM
I am having some issues getting into my PDI. I requested a new instance, it doesn't show me my password, and right after that it will go to hibernating state and won't wake up. I could release and request a new instance but password is still not showing. Can someone help me with this please?
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02-28-2024 10:00 PM
Try these options :
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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02-28-2024 10:01 PM
Options are not available to choose, they are grey out
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02-28-2024 10:05 PM
ok then you have to wait for a day or two... if still you see the same thing then you got to ignore and create a new instace. Because servicenow do not provide any support for PDIs...
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02-28-2024 10:07 PM - edited 02-28-2024 10:08 PM
I did try creating a new instance, but it is not showing the current password (literally showing me the ***), I cant log in to my instance and change the pw like the normal process