Activity Feed not updating with comments or worknotes

[akaupisch]

I'm banging my head on the wall on this one. I have 2 tables, both inherit from the same table and both have the same exact ACLs. On one table, I can write/read to the activity log with no problem (i do this via the form, using the 'post' button that is standard oob for comments and worknotes). On the other, it writes to the comments but it doesn't show up in the activity log. I know it's in writes it as an email gets sent whenever the comments are updated...and the email shows in the activity log and it shows the proper comments.

What's also weird is that nothing, other than emails, is showing in the activity feed (no state changes, etc).

Any idea what is going on here?

Just FYI,

1) Yes, I configured the activity feed and everything is checked, I even added in the send/receive email

2) yes, I looked at the acl's and they are very basic, simple read/writes, nothing specific to the .comments, and I did try to add one for the comments, but nothing happened. 

3) All ACLs have the 'admin overrides' set to true and even my admin account can't see anything in the activity log

4) Yes, I enabled debug security and there is nothing excluding read/write for comments/work notes

Thanks in advance

[Allen Andreas · Accepted solution]

Can you check to ensure that that specific table is setup for auditing?

https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/security/task/t_...

[akaupisch]

Thanks, so that was weird, the parent table was set as audit, but all the children were not...any idea why that would have occurred? 

[Dizy M]

Hi @akaupisch . I'd like to know what solution have you used on this as I'm also facing this kind of issue. Thanks in advance.

[Community Alums]

@akaupisch @Dizy M I am also facing same issue, please  help with solution, that would be helpful!

Thanks