Trouble installing Servicenow CLI

[Henry F]

I am having a heck of a time getting the Servicenow CLI working. 

MacOS Big Sur 11.3.1

node: v16.2.0

npm: 7.13.0

I have it installed via the downloaded installer. I was able to add the ui-component extension and configure the default user to connect to my instance. However all other commands that I have tried fail with this 

myUserName@MycomputerUser snUIBuilder % snc ui-component --help
node:internal/modules/cjs/loader:944
  throw err;
  ^

Error: Cannot find module 'keytar'
Require stack:
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/credential-manager/keytar-synthesizer.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/credential-manager/index.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/index.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/index.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/index.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/common/connection-utils.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/api/index.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/runner/plugin-factory.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/runner/index.js
- /Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/index.js
    at Function.Module._resolveFilename (node:internal/modules/cjs/loader:941:15)
    at Function.resolve (node:internal/modules/cjs/helpers:99:19)
    at rebuildKeytarBindings (/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/credential-manager/keytar-synthesizer.js:35:42)
    at module.exports (/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/credential-manager/keytar-synthesizer.js:46:9)
    at Object.<anonymous> (/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/credential-manager/index.js:23:205)
    at Module._compile (node:internal/modules/cjs/loader:1109:14)
    at Object.Module._extensions..js (node:internal/modules/cjs/loader:1138:10)
    at Module.load (node:internal/modules/cjs/loader:989:32)
    at Function.Module._load (node:internal/modules/cjs/loader:829:14)
    at Module.require (node:internal/modules/cjs/loader:1013:19) {
  code: 'MODULE_NOT_FOUND',
  requireStack: [
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/credential-manager/keytar-synthesizer.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/credential-manager/index.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/index.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/index.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/index.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/common/connection-utils.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/api/index.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/runner/plugin-factory.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/runner/index.js',
    '/Users/myUserName/.snc/.extensions/ui-component/node_modules/@servicenow/cli/src/index.js'
  ]
}

It is nearly the same error from any other command such as 

 $ snc ui-component project --name @myorg/movie-quotes

I have looked in the file structure to confirm that the .snc/.extensions/ui-component/node_modules/@servicenow/cli-glide/connection/auth/credential-manager/keytar-synthesizer.js and other listed files indeed exist and are present.

The best I can guess is that the keytar-synthesizer.js which is supposed to outputting the keytar module is not working? 
If it helps at all here is that file unminified:

const { spawnSync: e } = require("child_process");
const r = require("path");
const n = require("fs");
const t = require("os");
const rebuildKeytarBindings = () => {
    const findDependencyPath = (e) => {
        const t = r.join(e, "./package.json");
        const s = r.dirname(e);
        if (n.existsSync(t)) return r.dirname(t);
        if (e === s) throw new Error("Could not find package.json");
        return findDependencyPath(s);
    };
    const s = findDependencyPath(require.resolve("keytar"));
    if ("win32" === t.platform()) {
        const r = require.resolve("prebuild-install/bin.js");
        e("node", [r], { cwd: s });
    } else e("npm", ["run", "install"], { cwd: s });
};
module.exports = () => {
    let e;
    try {
        e = require("keytar");
    } catch (r) {
        rebuildKeytarBindings(), (e = require("keytar"));
    }
    return e;
};

Any help would be much appreciated! 

[Binh Truong]

Similar issues here. Trying to setup with Quebec on Windows10 machine

[Xander H]

Reposting this from my reply in https://community.servicenow.com/community?id=community_question&sys_id=4deca8de1beb4454fff162c4bd4bcbe0:

To anyone experiencing this in 2021 onwards with ServiceNow CLI (the new one), already using node 12 and still running into this error...

I fixed it by going into the ui-component extension folder, then installing keytar@5.0.0 (as required) manually:

$ cd ~/.snc/.extensions/
$ npm install keytar@5.0.0
$ smr snc ui-component --help              

Usage:  <cmd> [args]
For help, run: <cmd> --help
...

It works after! 

[Felipe Santos4]

Awesome. This worked wonders for me.

Thanks!!

[Jamison Cote1]

This thread is a little bit old, and we dealt with this issue this morning. 

.snc and .extensions are hidden, when you us ls in a command line to find them. But they are still there.

Instead of installing keytar version 5.0.0, go here

~/.snc/.extensions/

And run

npm install keytar

Then you should be all set and won't get the error.